OSCAL (operated by Shenzhen Doke Electronic Co., Ltd.) and its global affiliates (“OSCAL”, “we”, “us”, “our”) provide this Privacy Policy to help you understand how we collect, use, store and protect your personal information when you visit our official website, use our products and services, or interact with us.
This policy applies to all OSCAL websites, products and services. By accessing or using our services, you agree to the terms described in this policy.

1. Information We Collect

• Information you provide: name, email address, phone number, and information you submit when contacting support.

• Automatically collected information: device information, IP address, browser type, language, region, access time, and operation logs.

• Location information (optional): collected only for location-related functions; you may disable it in device settings.

• Cookies and similar technologies: used to remember preferences, analyze usage and improve experience.

2. How We Use Your Information

• Provide, operate and maintain our website and services.

• Respond to your inquiries, feedback and support requests.

• Improve user experience and optimize products and services.

• Send product updates, notifications and marketing information (you may unsubscribe at any time).

• Ensure security, prevent fraud and protect legitimate rights.

• Comply with applicable laws and regulations.

3. How We Disclose Your Information

We do not sell your personal information. We may share your information only:

• With your explicit consent.

• With authorized service providers who assist our operation (hosting, analytics, customer service).

• When required by law or government authorities.

• In connection with merger, acquisition, reorganization or bankruptcy.

• To protect our legitimate rights and interests.

4. Third-Party Services

Our website may contain links to third-party websites. We do not control third-party privacy policies.

5. Your Rights

Depending on your region, you may have the right to:

• Access, correct or delete your personal information.

• Withdraw your consent.

• Request restriction or objection to data processing.

• Lodge a complaint with a supervisory authority.

6. Data Security

We use encryption, access control and security audits to protect your information. No security measure is absolute.

7. Data Retention

We retain information only as long as necessary for the stated purposes or as required by law.

8. International Data Transfers

Your information may be transferred globally. We ensure adequate protection through appropriate legal measures.

9. Minors

Our services are not intended for children under 13. We do not knowingly collect information from minors.

10. Cookies

We use cookies to improve functionality and user experience. You may manage cookies through browser settings.

11. Changes to This Policy

We may update this policy and post the latest version on our website.

12. Contact Us

Email: service@oscal.hk
Address: 13/F, Building B, Weidonglong Business Building, Meilong Avenue, Longhua District, Shenzhen